Privacy Policy

Introduction

Welcome to https://basement-waterproofing-windsor-ont.bestcitypro.com! We are committed to protecting your privacy and ensuring that your personal data is handled with utmost care. This Privacy Policy explains our practices regarding the collection, use, and disclosure of information from visitors and users of our website, applications, services, and products, all collectively referred to as “the Company” or “we.”

Scope

This policy covers all aspects of our digital presence, including but not limited to:

Our official website at https://basement-waterproofing-windsor-ont.bestcitypro.com.
Any mobile applications or software we offer.
Services and products accessed through our platform.
Interactions between users and our team via emails, phone calls, text messages, or other communication channels.

Please note that this policy does not extend to third-party platforms, applications, or services linked to or from our website, as they have their own privacy policies which govern the use of your information by those entities.

Processing Activities

This Privacy Policy outlines our practices when:

You sign up and use our applications and services as an authorized user.
You visit and navigate our websites linked to this Privacy Statement.
We communicate with you via email, phone, or text messages/SMS for marketing purposes, newsletters, order updates, customer support, or other transactional communications.

Personal Data Collection

We collect various types of personal data, including but not limited to:

Account Information: Details required to create and manage your user account, such as name, username, email address, and password.
Payment Information: Credit card details, billing address, and payment history for processing transactions.
Financial Information: Bank account numbers or other financial data used for billing or payments.
Purchase Information: Products or services you have purchased, order history, and related details.
Mobile Device Identifiers: Unique identifiers associated with your mobile device, such as IP address, device ID, and location data from your mobile network.
Location Data: Your geographical location information collected through GPS or similar technologies.
Feedback and Reviews: Comments, reviews, and ratings you provide about our products or services.
Social Media Information: Data from social media platforms when users choose to connect their accounts with our services.
Product Information: Details about the products you view, search for, or purchase on our website.

We gather this data through various methods: user input forms, account registration, order processing, surveys, interactions with customer support, and automated technologies like cookies and tracking pixels. Additionally, third-party service providers may share Personal Data with us, but they are bound by their respective privacy policies.

Cookies

We use cookies to enhance your online experience and gather analytics:

Strictly Necessary Cookies: These ensure the basic functionalities of our website, such as enabling secure log-in sessions and improving page performance.
Preference Cookies: Customizing user preferences, such as language settings and display options.
Analytics Cookies: Tracking aggregated data for site analytics to understand user behavior and improve our services.

Users can manage their cookie preferences through our Cookie Manager, which allows them to control non-essential cookies.

Retention and Deletion

We retain personal data as long as necessary for the purposes it was collected for, including:

Fulfilling orders or providing requested services.
Honoring customer accounts and managing their profiles.
Conducting market research and analytics to enhance our products and services.
Complying with legal obligations and record-keeping requirements.

Once the data is no longer required for these purposes, we will delete or anonymize it to prevent direct identification.

Security Measures

We implement robust security measures to safeguard your personal data:

Encryption of data during transmission and storage using industry-standard protocols.
Engaging secure third-party processors who adhere to strict privacy and security standards.
Regularly reviewing and updating our security practices to adapt to evolving threats.

Children’s Privacy

We do not intentionally collect personal data from children under the age of 18. If you are a parent or guardian and believe we have collected information about your child, please contact us using the details provided below, and we will take appropriate steps to delete that information.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data, including:

Access, rectification, or erasure of your data.
Restriction or object to the processing of your data.
Data portability, allowing you to receive and transfer your data from us to another controller.
The right not to be subject to automated decision-making or profiling.

To exercise these rights or if you have any data-related queries, please contact our privacy team at contact@basement-waterproofing-windsor-ont.bestcitypro.com or via postal mail to the address provided below.

Changes to Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and we encourage users to review it periodically for the latest information.

Contact Information

For any privacy-related inquiries, unsubscribe requests, or questions regarding your data, please contact us:

Email: contact@basement-waterproofing-windsor-ont.bestcitypro.com
Postal Mail: [Provide Address]